We Know Our Stuff
We built the software – top to bottom – which means our support team has direct access to the developers who create and update your applications.
Real Answers
We don’t give you canned or scripted responses – when you have a question, we listen, and once we have the answer we ensure it is specific to you.
People-Focused
We understand that great service comes from building connections which is why we strive to know you, your business, and your unique needs.
100% Supported
Dedicated to providing world class support to all of our clients, FDM4 doesn’t require you to purchase a support plan – we’re always willing to take your call.
We Know Our Stuff
We built the software – top to bottom – which means our support team has direct access to the developers who create and update your applications.
Real Answers
We don’t give you canned or scripted responses – when you have a question, we listen, and once we have the answer we ensure it is specific to you.
People-Focused
We understand that great service comes from building connections which is why we strive to know you, your business, and your unique needs.
100% Supported
Dedicated to providing world class support to all of our clients, FDM4 doesn’t require you to purchase a support plan – we’re always willing to take your call.
Looking For Something More Personal?
We get it. Your business is unique – and so are your needs. At FDM4 we want you to get the greatest value out of your software. This is why we provide a dedicated product specialists and 24/7 IT support to our clients.
Our product specialists serve as your personal FDM4 advocate. With a deep knowledge of our software solutions and the businesses we serve, product specialists don’t just manage your account – they work to connect with you, understand your issues, and offer well thought-out solutions.
Looking For Something More Personal?
We get it. Your business is unique – and so are your needs. At FDM4 we want you to get the greatest value out of your software. This is why we provide a dedicated product specialists and 24/7 IT support to our clients.
Our product specialists serve as your personal FDM4 advocate. With a deep knowledge of our software solutions and the businesses we serve, product specialists don’t just manage your account – they work to connect with you, understand your issues, and offer well thought-out solutions.
What Makes Our Support Different?
DEDICATED
FDM4 Product Specialists are dedicated to supporting our clients, understanding their businesses, and resolving any challenges they may face. Our team understands that you don’t just need a software, you require a solution; and they are here to provide it for you.
FOCUSED
Our support team’s focus is on deliverables. In other words, they want to provide real, tangible results any time you call. Whether it is troubleshooting with you, or directing you to one of our IT professionals – we strive to ensure that your issue is fully resolved – every time.
PERSONABLE
Don’t dread calling a support line where you’re assigned a number in a cue – we’re first name basis with our clients. We pride ourselves on creating the connections that ensure that there’s no disconnect between the service you’re promised, and the service you get.
DEDICATED
FDM4 Product Specialists are dedicated to supporting our clients, understanding their businesses, and resolving any challenges they may face. Our team understands that you don’t just need a software, you require a solution; and they are here to provide it for you.
FOCUSED
Our support team’s focus is on deliverables. In other words, they want to provide real, tangible results any time you call. Whether it is troubleshooting with you, or directing you to one of our IT professionals – we strive to ensure that your issue is fully resolved – every time.
PERSONABLE
Don’t dread calling a support line where you’re assigned a number in a cue – we’re first name basis with our clients. We pride ourselves on creating the connections that ensure that there’s no disconnect between the service you’re promised, and the service you get.
One Call Gets You The Support You Need
At FDM4, we sell, implement, and support the software and hardware for your entire business process. On premise or in the cloud, one call is all you need to get the service you want. 24/7 – no matter what – you’re supported.
Not a client or can’t find the right information? If for any reason you need to get in touch with us, feel free to fill in the form on our Contact Us page. We are always happy to answer questions, or direct your call.
One Call Gets You The Support You Need
At FDM4, we sell, implement, and support the software and hardware for your entire business process. On premise or in the cloud, one call is all you need to get the service you want. 24/7 – no matter what – you’re supported.
Not a client or can’t find the right information? If for any reason you need to get in touch with us, feel free to fill in the form on our Contact Us page. We are always happy to answer questions, or direct your call.
Want to know more?
FDM4’s Software Solutions have helped our customers work faster and smarter – facilitating growth.
Contact us to learn more about what FDM4 can do for you or request a live demo today!